Customer Reviews Customer Reviews

Customer Reviews

Highest customer satisfaction, retention and net promoter scores of any electronic signature provider

G2Crowd Leader


Highest customer satisfaction in nine consecutive G2Crowd reports

Over 99% of users gave [OneSpan Sign] a 4 or 5 star rating, according to G2Crowd’s tenth and most detailed, e-signature rankings report. It confirms OneSpan Sign as the leader in customer satisfaction with the highest NPS (84) score for the ninth consecutive time.

  • Best Value Bar None

    [OneSpan Sign] has the same features as other market leaders for a fraction of the cost. Their price for what they offer was bar non incredible. The features that we wanted was pretty much all-inclusive. With a lot of other companies, you get an expensive product once you add all the features you want. You get nickel-and-dimed.

    Program Director, Insurance

  • Highly Customizable

    The strongest feature of [OneSpan Sign] is the flexibility of the platform. There are many options to configure and tailor the experience to the customer’s needs. And the integration / connectors make it really easy for users to get up and running.

    Andrew S., US Bank

  • Easy to Use

    The easy, user friendly interface is the best part. I was able to pick it up from day one with a 30-second tutorial. It puts that same ease of the recipient when they go to sign. I know I have been sent documents that needed my signature and I went through a 30-minute process to set up my signature. [OneSpan Sign] has none of that.

    Jesse Sifontes

  • White-Labeled

    We like [OneSpan Sign] because it can be white-labelled. And DocuSign had a lot of issues relative to branding. Having other people’s brands injected into the signing experience creates confusion. We don’t want users to feel like they’re jumping all over the place. We want to give them a seamless customer experience that represents and enhances our brand.

    CIO, Financial Services

  • Document Security

    It’s a better audit experience with [OneSpan]. Other e-signature providers put one signature around the document, and not separate signatures at each signature point in the document, like [OneSpan Sign] does. It puts more validity on each signature. In the old world, I would initial 10 times in the document. If you put one signature around an entire document, did I really read the entire document?

    VP of Lending, Banking

  • Risk-Free Audit Trails

    The other major thing I liked about [OneSpan] is that when I got the package back, I had all the details about the signature, all the proof for legal means. So, if I ever wanted to move on from OneSpan Sign, I have all the legal proof I need. With DocuSign, I need to go back to DocuSign to get the proof. But if I don’t have a relationship with them, I don’t know that I would be able to do that. With [OneSpan Sign], I’m not beholden on the vendor. I’m in control of it.

    Business Analyst, Credit Union
  • Accommodating

    [OneSpan] was more open to discussing our requirements and enhancements. The other providers were more, “Here’s the menu of four choices and don’t ask us for anything off the menu.” [OneSpan] was more like, “Well, here’s the menu, but we’ll talk to you about anything you want.” [OneSpan] wanted to set up a relationship as opposed to just getting money out of you.

    Director of Customer Experience, Banking

  • Flexible Contract Terms

    [OneSpan] was flexible. Even though we started the contract early, our actual period to use the solution starts later this year. So they were very accommodating to our unique situation. And the final piece is that the pricing was also very attractive.

    Product Director, Lending Solutions