Customer Success Packaged Services Overview
Our customer success packaged services increases the value
and successful use of our solutions.
We are an extension of YOUR team – YOUR mission critical ALLY
Accelerated time to value
- Faster solution launch through go-live assistance and success enablement.
- Experienced OneSpan solution experts facilitate a seamless go-live experience.
- A knowledge base and Developer Community Portal are available at every subscription level.
Mission-critical support
- Ongoing access to mission-critical support to provide continuous availability of your solution.
- Customer success guidance and technical support are provided at every subscription level.
Increased Adoption
- Value and growth are driven by continuous collaboration throughout your journey with OneSpan.
Strategic Partnership
- Value and growth throughout your journey with OneSpan are driven by continuous access to resources and support.
- OneSpan’s customer success team operates as a unified, strategic extension of your team.
Core Package
Get curated self-service resources, plus support from a OneSpan team of experts dedicated to your continuous success
Accelerate your success with OneSpan’s Core Customer Success Package
Our Core Package provides the resources and support your organization needs to achieve continued success with OneSpan’s solutions. With this package you have access to the highly experienced OneSpan customer success team, along with self-service support resources that are designed to set you up for success and growth.
Enterprise Essential Package
Get support and guidance from a OneSpan team of experts dedicated to your continuous success
Maximize your success with the Enterprise Essential Customer Success Package from OneSpan
Our Enterprise Essential Package gives you access to all the resources and support your organization needs to achieve continued success with OneSpan’s solutions. Our solution experts will guide you through onboarding for a stress-free experience. We also provide around-the-clock support for critical incidents, and access to our seasoned technical consultants. To continuously maximize your value, our team will build a strategic partnership with your organization to promote optimizations and growth throughout your journey with OneSpan.
Enterprise Elite Package
Get tailored support and guidance from a OneSpan team of experts dedicated to your continuous success
Optimize and grow with the Enterprise Elite Customer Success Package from OneSpan
The Enterprise Elite Package gives you unparalleled access to a strategic partnership with our solution experts. This package provides the highest level of customization with a dedicated team focused on your organization’s success and growth. You will receive a roadmap tailored to your requirements and assistance with everything necessary for continuous success. To maximize value, our forward-thinking OneSpan customer success team is focused on ways to optimize solutions and promote growth throughout your journey with OneSpan.
Compare Customer Success Package Tiers
Package Details
*For business hours and contacts in your region, please see OneSpan.com/support